Interestingly, every brand starts with a story—some are interesting while some are plain; but what all these stories share is the beginning. An ‘idea’ turning into a well-established brand is a dream of all aspiring entrepreneurs. The initial journey is filled with obstacles and it becomes challenging for the ones with no great financial backing, especially when it comes to high-risk businesses seeking payment solutions, the journey becomes almost impossible.
Usually, and understandably, start-ups struggle in the beginning to gather their customer base. However, for iPayTotal, though it had its beginning of normal struggles, experienced an opposite, and welcoming, result. The company received an overwhelming crowd waiting for its services and solutions. There was a ready market that was in such need for a dependable payments solutions services company, which propelled iPayTotal to levels not even the founders imagined would occur in only the first few months. — The company initially aimed to improve the services provided by the niche market of high-risk payment solutions providers, which was lacking in various, important areas of competency. From there, iPayTotal established itself with the objective to be a leading payments solutions provider for high-risk businesses in need of merchant accounts.
Established in 2018, the payment solutions company not only caters to the store owners but also provides a comprehensive bouquet of services for high-risk merchants such as online casinos and Forex merchant accounts. The company believes that every idea needs encouragement and together with its services it is helping businesses thrive.
Secure and Legitimate Service Bouquet
iPayTotal’s comprehensive bouquet includes a bespoke arrangement for merchant accounts with one of its international acquiring banking partners. Its customised solution is backed with an award-winning payment gateway service, reporting tools, integrated fraud-prevention and free dedicated lifetime support. iPayTotal offers transparency and standards to the high-risk payment processing industry, offering businesses with the most cost-effective deal for their high-risk merchant accounts, crafted according to their needs. This has contributed to expanding the client base of the company.
Sen Kugan, President of iPayTotal Ltd, explains: “Security, for us, is perhaps our highest priority. We would love to say that customer service is number one, but our security services are truly the priority, which is the greatest customer service we can provide!”
Client satisfaction is always an important asset to keep the business thriving. Acknowledging the same, iPayTotal offers 24/7 support assistance for their clients. Its popular anti-fraud technology and its own-designed, built-in mechanism integrate easily with the clients’ website and payment gateways. This support assistance has abetted the company in gaining the trust of its clients. When there is any technical issue or if any crises occur, clients can easily rely on the support staff of the company. Not unsimilar to other businesses, the financial payment solution industry also encounters client disputes and queries. Often there are enquiries and chargebacks; however, the trained professionals at iPayTotal resolve the issues, due chiefly to their experience, qualification and dedication to offering real customer support.
Reliable and Friendly Staff
iPayTotal is a global firm with company operations around the world. “Sometimes we have technical issues – still, with our 24/7 support ready, globally, we are always ‘live’ to assist any faulty or problematic concern regarding a technical issue,” asserts Kugan.
iPayTotal is proud of the staff members operating worldwide, who are continually striving to offer the best support to the clients. The team members ensure that the solutions they provide are not just suited for any current issues but that they are also well integrated within the website. The team at iPayTotal looks beyond the traditional approach and provides a holistic, customised solution for their clients.
Embracing the Challenges
As aforementioned, iPayTotal is international with live operations overseas. Consequently, it would have been impossible to function without the incorporation of remote working situations. Even in the pre-COVID-19 era, the company had established a solid foundation in which it operated through digital and tele-digital technologies. Despite the disruption in the industries, iPayTotal was swift to adapt to technology changes and undertook every challenge and turned it into an opportunity.
iPayTotal comprises team members from the USA, Africa, Europe, and Asia. All continents are in contact with the HQ in London to ensure smooth communications daily and collaborate with efficacy.
Kugan further affirms, “We can say confidently that, though Covid-19 has had effects globally as well as within the payments industry, our operational side embraced it rather naturally.”
The rise in Adoption of Fintech
Since the outbreak, companies worldwide issued a frantic cut-back on spending, and businesses were forced to retrench staff. This affected the global spending market, hence affecting the number of global payments. This also affected the payment solution companies like iPayTotal. Furthermore, with the world been shifted to virtual platforms, there was a high risk of fraud—especially in the payment landscape.
Kugan, however, highlighted the silver lining in which he explained that, owing to the outbreak, people shifted to the digital payments landscape. Owing to the increase in the contactless payment method, there was a surge in demand for merchant accounts to be registered and maintained. As a result, while some clients were backing out due to the economic drought, there was an outpouring of new clients in need of solutions to satisfy their customers. Consequently, there was an increase in iPayTotal’s sales and general client base.
Observing the increased sales and popularity of digital payments, Kugan anticipates that “The future is not a dark and daunting place as most people may see it.” He is looking forward to several new opportunities and the growing need for contactless payment solutions. Besides, with cryptocurrencies becoming an increasingly popular ‘currency’, the digital payment landscape will witness growth in its business. — Likewise, iPayTotal is prepared for the future with its cutting-edge mechanisms, assured resources, and trustworthy partners who can only aid the company in presenting a steadfast, ready payments solution to all merchants across the world.
Launches on the Horizon
Kugan confirms that there are new launches on the horizon. These new systems or services are in the pipeline and ready to be launched to the market. However, Kugan did not disclose much about the services but dropped a hint for its current clients and future clients saying, “It is something that will make your lives and your customers’ lives even easier.”
On the other hand, the fintech and tech industries are always on the move and often launch inconceivable discoveries every day. Keeping up with these trends and technological advancements, iPayTotal will be upgrading constantly, keeping customer satisfaction at the centre of their decisions. iPayTotal is always ready to embrace the changes and act accordingly and swiftly so that it can assist all clients with the best, world-class service they deserve to ensure better revenue, customer retention and customer acquisition.
“This is our desire, not only for our operation but for our clients most especially,” concludes Kugan.
About the leader
- Sen Kugan (President of iPayTotal Ltd)
Kugan is the President at iPayTotal. He ensures that the communications aspect of the mission, values, and services are aligned correctly with the promises and vision of the company. His roles and responsibilities are multidimensional, which means he has to co-ordinate with various sectors within the organisation to ensure the operations are running smoothly, from sales to post-consumer management. Helming these multi-dimensional roles is challenging, however, owing to Kugan’s decade-long leadership within the legal realm he has well-adjusted his mind between strategy and leadership.
“I believe my instinct is key to this role as well as my Law degree, which admits me the necessary qualifications to manage a successful and global company with confidence.”
- Davina Mungroo (Chief Experience Officer)
Davina has recently joined the operations of iPayTotal. She has been remarked as an endowed and adroit person who has greatly rowed the boat of iPayTotal from the challenging period of the pandemic and contributed to successful outcomes. As a leader, she has managed to build a strong team of well-directed lifestyle specialists. Davina showcases the qualities of a resilient, ambitious, diligent and strong moral compass, which have underwritten her as an excellent team leader. Under her management, the team has continually provided the best quality results working as a well-maintained mechanism.
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