High Stream Moving is a Canadian/USA moving service founded by Andrey Struts in 2015. Initially a small family-owned piano moving service for Toronto residents, the company has grown into a well-recognized international business with 18 full-time employees and partnerships with the Canadian School Boards Association and the Canadian Armed Forces.
What’s even more impressive, however, is the fact that over the years High Stream Moving has managed to achieve a colossal 1500% revenue increase in a crowded and extremely competitive industry. The team behind the company is convinced that the reason behind its success lies in providing unparalleled transparency and personalization, which are rather uncommon in the niche.
“A lot of moving companies try to establish a universal moving process, but reality often breaks our expectations. When a team isn’t capable of adapting to last-minute changes, unexpected issues, and highly specific personal requests, it often results in a poor quality of service. While we at High Stream Moving have achieved a well-established workflow, we ensure that our clients get exactly what they ask for, even if it might seem outside the usual process — and that is invaluable to them,” says Andrey Struts, CEO of High Stream Moving.
As Struts explains, this commitment to providing personalized services was something that the company had envisioned from the beginning — and each new order proved that this was the right decision. Even though going the extra mile for the client might require a lot of effort, it always pays off.
The team is committed to taking the necessary steps to make things right when the situation requires it and ensures that every move is as smooth and stress-free for the customer as possible. For instance, High Stream Moving provides shuttle services as a standard offering, without charging extra for it, even though it is a common practice in the industry.
“We started as a piano moving company, and it is quite a delicate line of work, especially considering that certain pianos are extremely expensive and fine-tuned. We made great effort in communicating with our customers and establishing mutual understanding, transportation requirements, and, overall, ensuring complete transparency and availability at all times. Having moved over 400 pianos by now, we work the same way with hundreds or even thousands of different items, and we see how it helps us get positive reviews and ensures customer satisfaction,” says Struts.
High Stream Moving ensures transparency by offering upfront flat-rate pricing based on a detailed list of items. This way customers stay fully informed and always know what they should expect. With hidden fees being more and more common in moving services, this approach ensures that both sides of the agreement showcase mutual respect and trust.
Recently celebrating 1,000 successful long-distance moves, the team behind the company is fully committed to expanding its reach and aims to become one of the most customer-friendly and reliable international moving service providers available to both Canadian and U.S. clients.
“We believe that our approach pays off and there is no reason to rest on our laurels — we want to grow and find new ways to provide a better service to our customers. It is a simple idea, but we are convinced that as long as we don’t take any shortcuts and commit to our way of handling our work, we are going to reliably achieve new heights year after year,” says Andrey Struts.
Ready to connect with High Stream Moving?
If you’re interested in High Stream Moving services, you can reach out to the team via the Contact Us page.
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