Analogue has given way to digital. The digital revolution is well on the way, and its fruition is inevitable. It’s also happening at a breakneck speed. Digitalization presents new difficulties and opportunities for businesses.
E-commerce, e-banking, and electronic payments have all become commonplace. Companies should embrace the digital revolution to fulfil the increasingly high demands of consumers, partners, and staff.
In Contino’s report, you’ll find several firms and individuals that have effectively executed such reforms. The digital report takes a look at the top 20 digital innovators in the world. According to their stories in the research, cloud computing is a critical component that plays an active part in the digital transformation process.
Cloud computing is the process of managing, processing, sorting, and preserving data through the use of an internet-connected network of servers. The data is kept in the cloud rather than on physical devices. This enhances a company’s capacity to monitor activity, cut expenses, simplify processes, and improve customer service.
The Digital Transformation
The digital revolution has created new business requirements. Not only in terms of technology, but with regards to customer service and human resource management. Here are some of the changes the digital transformation has introduced to the workplace.
Enhancing Client Experience
Various experiences across various platforms and devices compete for customer’s attention at every step in their journey. Clients have a myriad of suppliers to select from. By offering a seamless, rapid, and automated onboarding experience, digital onboarding software is critical in recruiting new consumers and retaining existing ones.
Improving Business Insights
A good understanding of what’s going on in your company is a great start but it’s insufficient. To be prepared, foresee, and profit from future events, companies need to be informed of what will occur in the future. The Internet of Things (IoT) and big data are here to stay. Massive volumes of data may show patterns and trends that, with the correct tools, may help you make better business decisions.
Employee Empowerment and Increased Productivity
Employee morale can improve with the use of the appropriate digital tools. Collaboration tools, centralized file storage, CRM, location, and time-independent access enable employees to work better and quicker, which benefits employee satisfaction. Having real-time data sharing across departments encourages collaboration and creativity.
Furthermore, software that automates your mailroom and onboarding procedures, for example, minimizes the quantity of tedious administrative chores, making your workers’ jobs more interesting.
Success Stories from Some Digital Innovators
Fumbi Chima
Fumbi has joined BECU, a Seattle-based credit union, to assume a similar role to her two years as the CIO of Adidas in Germany. During her tenure at Adidas, she was in charge of creating a product-based cloud-based system to keep in touch with customers. She sees technology as a tool for better understanding, anticipating, and serving customers.
By using data as a tool that workers can accurately interpret as a product to help with digital transformation. Adidas was able to create more personalized products for customers as a result of this and the flexibility to pivot toward change in an ever-changing environment.
Matt Davis
Matt Davis is the Head of Cloud Engineering at Lloyds Banking Group, London. He is in charge of a complex transformation project aimed at streamlining and digitizing the IT experience for consumers. Davis has established various technical efforts in keeping with the company’s objective, including a goal to bring container technology into the public cloud. These initiatives showcased the cloud’s remarkable capabilities as well as its security.
Because of Matt’s work, the company has secure and resilient digital capabilities, which enable their engineers to issue codes more quickly than before.
Jon Braithwaite
Jon joined Compass Group, the UK’s leading food and support services company, to establish teams and partnerships that enhance consumer and staff experience across sectors. He created a comprehensive data strategy and cloud architecture that resulted in the digitalisation of essential systems, allowing business operations to communicate using simpler technology.
By being outward-looking and being inspired by customers and partners, he established a superb team with talent and experience to take the business forward, using three keys of development.
Debra Bailey
Debra joined O2, London, UK, as the Chief Information Officer. Entering amid an ongoing change, she discovered that the project was contractor-heavy and anchored by distinct IT and business departments. She took a step back to assess the transformation from a more strategic standpoint, committing to a bold new operational model for in-sourcing digital capabilities and aligning technology with business goals.
This approach places equal emphasis on people and processes as it does on technology. It aims to realign IT with the business, close gaps, minimize duplication, and develop uniform IT standards across business divisions and leadership hierarchies. These efforts are meant to result in more efficient technology delivery.
